faq q01 which devices are supported? galaxy watch studio supports gear s3, gear sport, galaxy watch, galaxy watch active, galaxy watch active2, and galaxy watch3 q02 what is the resolution of a watch face? circular type 360 x 360 px q03 what version of java does galaxy watch studio support? the version of java supported by galaxy watch studio gws depends on the version of gws you are installing and your operating system for more information, see required java versions q04 why canโt galaxy watch studio find java? sometimes, galaxy watch studio canโt find the java you installed because it was installed in an unusual folder or because the installer set a system variable incorrectly galaxy watch studio wonโt run if it canโt find the java you installed or if you are using an unsupported version of java see galaxy watch studio fails to launch for more information q05 iโm a macos user and i installed jre v1 8 or later , but the program does not work do one of the following add the following line to ~/ bash_profile export java_home=/library/internet\ plug-ins/javaappletplugin plugin/contents/home add the following line to the path variable $java_home/bin or install the jdk not the jre q06 iโm having problems managing conditions having too many complex conditions may cause problems only use conditions to show or hide components for more complicated motion designs, use animation q07 can i alter the rotation of the watch hand? you can change this in rotation properties > rotate for example, a complication showing the battery level will have a watch hand that rotates clockwise through 360ยฐ using the settings above will change the rotation to anti-clockwise through 180ยฐ you can also customize the start and end points of a watch handโs rotation from preview q08 can i set a frequently used image as a preset? of course simply save your image in [installation directory\res\], and it will appear as the corresponding preset q09 i made a few updates to an image used by galaxy watch studio how can i apply those updates? right-click on your watch face in preview or on a layer select swap image, then upload the new one before you swap a watch hand image, set the timeline to midnight the current time displays 00 00 00 to ensure exact hand alignment when the design is run on a watch q10 how can i add a new font? there are two ways to add a font to your project in the properties > appearance > font drop-down list, click add font from the file manager, select the font to add drag and drop the ttf file into the gws workspace on macos, the font must be installed before it can be added to gws to install the font, double-click the font in the finder and click install font to make the font available to all projects in gws, add the font to the \\galaxy watch studio\font directory q11 can i change the language? you can display your digital clock, weather type text component, or normal text in another language see language settings for more information q12 why doesn't my font appear in certain languages? if your selected font is not supported in a particular language, then that font won't be displayed properly on your watch use a truetype font which is supported by the target languages set truetype font to "sync to device" select a language which supports the desired font for digital clocks, click setting in properties > type to open the language setting pop-up for weather type text components, select the language in properties > data the display type must be set to description note that with this method, text such as am/pm won't be translated q13 how can i show more information on the watch face you can show a variety of different information on the watch face for example you can show the userโs heart rate as text by going to text > heart rate from the component window or, select an existing text component, and go to properties > data > data sync > heart rate you can test out all the conditions youโve added in preview q14 how do i use the moon phase and position? moon phase position from 0 00 ~ 27 99 0 -0 5 ~ 0 5 new moon 0 5 ~ 6 5 evening crescent 7 6 5 ~ 7 5 first quarter 7 5 ~ 13 5 waxing gibbous 14 13 5 ~ 14 5 full moon 14 5 ~ 20 5 waning gibbous 21 20 5 ~ 21 5 last quarter 21 5 ~ 27 5 morning crescent 28 0 new moon moon phase from 0 to 7 0 new moon 1 evening crescent 2 first quarter 3 waxing gibbous 4 full moon 5 waning gibbous 6 last third quarter 7 morning crescent q15 any tips for using galaxy watch studio? a creating shadows you can create object shadows by using adjust color to set the color of the original object to black, then positioning it as required copy and paste the original object use adjust color to set the color of the new object to black set the position and layer position of the new object to make it look like a shadow from the same position as the original object, move the new object downwards by around 7 pixels b creating button areas create transparent button areas by selecting an image, setting its opacity to 0%, then setting it as a button c repeating conditional lines you can create repeating conditional lines by copy and pasting existing conditional line patterns for example, you can set an image to show or hide every 30 minutes add the image set the timeline scale to minute set the properties to have the image show for the first 30 minutes and hide for the next 30 minutes set the timeline scale to hour select the 30 minute show/hide period and copy it paste the period note excessively detailed patterns can cause the device to function incorrectly q16 how can i save battery power? images that contain bright colors and animations use battery power more quickly q17 why limit the watch face pixel usage to 15%? watch faces with always-on pixel usage of more than 15% cannot be built in gws due to battery drain or burn-in however, if it exceeds 15% temporarily, the watch face could be built in this case, even if the watch face build is successful, store registration can be rejected during the quality verification process or it can be canceled if too many complaints are reported by users q18 where is my watch face saved? your design will be saved as a gwd file in [home folder\gearwatchdesigner\workspace] you can share this file with other users for collaborative design projects q19 what is an author certificate and how is it used? the author certificate is used for signing and verifying your app it identifies the developer of the app and ensures the following the app is not distributed by someone else, the developer can publish updates, and secure ipc inter-process communication after you publish an app, you must use the same certificate to sign and publish updates for this app to generate an author certificate, from the main menu bar, click project > author certificate for more information, see get your certificates important! make a backup of your author certificate, save the backup on a different device, and keep both the original and backup in a secure place if you lose your author certificate, you will not be able to publish updates to your apps for more information about author certificates, see getting the certificates q20 what to do if you've lost your author certificate or can't reset the password? if you have lost your author certificate and do not have a backup or if you have forgotten the password for the certificate and cannot reset it, do the following generate a new author certificate make a backup of your new author certificate and do not save the backup on the same device as the original certificate keep both the original and backup in a secure place build a newer version of your app with the new certificate upload the app to seller portal and release it suspend the older version of the app for more galaxy watch faqs, click here q21 why canโt i run my watch face on my watch device this is usually due to certification not being performed correctly perform the certification process again in this order distributor certification -> build -> run on device distributor certification can be performed by going to the menu bar and selecting project > distributor certificate if you have reset or otherwise changed your device, you need to perform the distributor certification again q22 what is a distributor certificate and how is it used? the distributor certificate is used for signing and verifying your app it identifies the distributor for example, galaxy store and grants privileges to that distributor for testing purposes, it ensures that your signed application is installed on registered devices only in order to test your app on a device, the device must be registered in your personal distributor certificate then, you must build your app, which signs the app using your personal distributor certificate to generate a personal distributor certificate and register a samsung device, using galaxy watch studio, from the main menu bar, click project > distribute certificate for more information, see get your certificates the personal distributor certificate is used for testing only when you release your app for sale in galaxy store, your personal distributor certificate is replaced by an official distributor certificate if you upgrade a registered device for example, you upgrade the tizen os , you may need to re-register the device in your personal distributor certificate for example, if you upgrade your gear 3 or sport watch to tizen 4 0, you must re- register the device in your personal distributor certificate and rebuild your app before testing it on the device you may encounter one of the following error messages if there is a problem with the distributor certificate message cause solution account in device profile mismatch with distributor certificate the device has been upgraded and the duid device unique identifier has changed re-register the device in your personal distributor certificate and rebuild your app launching appmanagerappid has encountered a problem the device is not found in your personal distributor certificate or your personal distributor certificate was not created properly register the device in your personal distributor certificate or re-create your personal distributor certificate and rebuild your app the application installation on the device has failed due to a signature error! error code -12 you used the tizen studio distributor certificate when building your app, not the distributor certificate generated by the samsung certificate extension select or create a distributor certificate for your samsung device using the certificate manager and rebuild your app for information about the samsung certificate extension, see installing certificate extension for information about the certificate manager, see creating certificates and managing certificate profile for more information about distributor certificates, see getting the certificates q23 why canโt i connect to my device? note if you cannot connect because of a firewall or do not have wi-fi, you must use sdboverbt connect your watch to your phone over bluetooth with your phone physically connected to your pc see connect to gws for more information if your pc is physically connected to the network, unplug your cable and connect your pc to the network using wi-fi the watch must be in debug mode and wi-fi in always-on mode if you enable debugging, restart power off then power on the watch connect to the watch using its ip address in gws, click on the run on device icon, click +, enter the ip address, and click ok to find the ip address of your watch launch settings, scroll to and tap connections, scroll to wi-fi, verify that it is connected to the correct network, tap wi-fi, scroll to and tap wi-fi networks, tap your wi-fi network, then scroll to and make note of the ip address verify that your pc and watch are connected to the same access point/network the first three fields of the ip addresses must match for example watch = 111 112 113 89 pc = 111 112 113 123 you must have acknowledged the rsa key screen on the watch allows for data transfer between the watch and your pc if you missed this screen or donโt remember if you acknowledged it, disable bluetooth, restart power off then power on the watch, and, after the message that shows your watch has reconnected to the network disappears, wait 30 - 60 seconds, then try connecting again keep your watch nearby and active as the rsa key screen displays for only a few seconds you may need to repeat these steps increasing the wait time after wi-fi has connected to get to and acknowledge the rsa key screen if you have a dual-band router, your pc and watch may both need to be using the 2 4 ghz band other options if available, try using another network for example, use your phone as a mobile hotspot connect both your watch and pc to this network tip using your phone as a hotspot is useful when traveling use sdboverbt connect your watch to your phone over bluetooth with your phone physically connected to your pc see connect to gws for more information if you have tizen studio installed, use the device manager to connect to the device first then, connect the device to gws note it can take up to four hours to install tizen studio q24 how to upload watch faces for galaxy watch and older gear devices? when you create a new watch face app, you must create two separate tpk files one for galaxy watch [tizen 4 0 and above], and another for gear s3 and older devices [tizen 3 0 and below] and upload both files at the same time build two tpk files you must build twice for each build, set a different target api version, and enter a different version number build two tpk files one for galaxy watch tizen 4 0 and later and one for older gear models tizen 3 0 and earlier in the build settings, make sure that both tpk files must have the same package name both tpk files must have their own version numbers both tpk files must have their own target api versions one 3 0 and below, and the other 4 0 and above in file browser, note the two different tpk files that were generated upload both files at the same time go to https //seller samsungapps com and upload the first binary select add more binary upload the second binary at this point, a standard notice about samsung version policy may appear, which you can disregard two binaries are now updated tw4 will be downloaded by galaxy watch tizen 4 0 and later , and tw3 will be downloaded by gear s3 or older models tizen 3 0 and earlier continue the app information process enter all required information after you upload the binary files, complete testing and verification, and start your service